Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?How do I check the status of my order?
Registered customers can view their order status in the order history, while unregistered customers should contact cservice@carrerajeans.com with their order number and name. After purchase, the status changes from "in preparation" to "shipped," and if there is no update for 3 working days, it is advisable to contact customer service. Orders placed on Friday will be processed the following Monday, and once handed over to the courier, an email with a tracking link will be sent.