Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?What is the deadline for picking up my order, and what happens if I don't?
When the order is ready, the customer is notified; if not picked up within 10 days, the order is automatically cancelled and a refund is issued.