Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?What are the delivery times?
Domestic shipments typically take 7 working days, while international shipments may take longer, as noted in the "Shipping and Payment" section. Any variations during peak periods will be communicated there.