Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?What should I do if I have received a wrong or defective article?
Please send an email to cservice@carrerajeans.com within 14 days of receipt, including your order number and attaching photos of the damage or incorrect item. Following an internal review, return instructions will be provided. For defective or incorrect items, shipping costs are covered by Carrera.